Delete Your Account

You can permanently delete your WAZEER account and the personal data associated with it at any time. This page explains how to do it from inside the app, or by contacting us directly.

Option 1: Delete From Inside the App (Recommended)

The fastest way to delete your account is directly from the WAZEER app:

1. Open the WAZEER app on your phone.
2. Sign in to the account you want to delete.
3. Tap the Profile tab at the bottom right.
4. Scroll down and tap Delete your account.
5. Confirm the deletion when prompted.

Once you confirm, your account is queued for deletion and you will be signed out immediately.

Option 2: Request Deletion by Email

If you no longer have access to the app, or you prefer to request deletion in writing, send us an email:

To help us locate your account quickly, please include the email address you used to sign up. We will verify your request and complete the deletion within 30 days of receiving it.

What Gets Deleted

When your account is deleted, the following personal data is removed from our systems:

• Your account profile (name, email, profile photo, sign-in identifiers from Apple, Google, or Firebase)
• Your saved Quran and Hadith items
• Your chat history with the JIBRIL AI assistant
• Your in-app preferences and settings
• Your dhikr counter and progress
• Any feedback or reports tied to your account

What May Be Retained (and Why)

A limited set of data may be retained for legal, financial, or security reasons, even after your account is deleted:

• Subscription and transaction records — required for tax, accounting, and consumer-protection laws (typically up to 7–10 years, depending on jurisdiction). These records are stored without identifying your profile.
• Anonymized analytics and crash logs — data that cannot be linked back to you may continue to be used in aggregate form.
• Backups — your data may persist in encrypted backup systems for a limited period before it is permanently overwritten.
• Abuse-prevention logs — if your account was associated with abuse, fraud, or violations of our Terms, we may retain limited records to protect the Service and other users.

For full details on data retention, see our Privacy Policy.

Important Things to Know Before Deleting

• Deletion is permanent. Once your data is deleted, it cannot be restored.
• Active subscriptions are not refunded automatically. If you have an active WAZEER Plus subscription, deleting your account does not cancel it. You must cancel through your Apple App Store or Google Play subscription settings, or through Razorpay if you subscribed via Razorpay. Refunds are handled by Apple, Google, or Razorpay according to their policies.
• You can sign up again later using the same email address, but your previous data will not be recoverable.

Questions?

If you have any questions about account deletion or what happens to your data, contact us: